I have had a bone to pick with Yahoo for a while over their Merged Accounts. Since I manage accounts for a lot of different clients, it helps to be able to access them all from one place. Adwords does this wonderfully with the My Client Center. Yahoo's system though, leaves much to be desired.

Once merged, you can't unmerge accounts. I have several dead accounts and a few that are no longer managed by us merged to our main account with no way to remove them. I still recieve notices via email about some of these accounts. It'd be easy for a former client to accuse us of tampering with their account because we still have access to it. With Adwords My Client Center, a click of a button, and I don't have to worry about an account anymore. It's not a question of it being difficult to unmerge an account, according to Yahoo, it just isn't possible. That seems kind of ludicrous.

The other day I was told my client needed to give Yahoo permission to merge their account with ours. Keep in mind I've merged dozens of accounts before this and never been asked to do that. I've enrolled in the Ambassador program and promote Yahoo whenever possible. But there is no connection between the Ambassador program and the accounts I am setting up. Again, with My Client Center all of our accounts and the Google Adv. Professional information is all tied up in one tidy package. When I sign up a new account via the ambassador program, I have to request the merge. Now Yahoo needs to see my client's permission? They hired us to manage this for them, why should they have to take time out of their already busy schedules to do this?

My biggest gripe is with credit card information. While in the merged account you will see CC info that is completely different than the CC info that you see when you log into the individual account. I have been told on several occasions to NOT work CC transactions through the merged account, and I never do. Yet several times now, client account charges have been charged to OUR credit card, which has caused major hassles with the customers. Google can easily keep the CC info straight between accounts. Yahoo's clunky system leads to problems, and NOBODY wants problems with their credit card.

Anybody else have similar complaints? I certainly hope they are working on some better integration.