HP has reported that some of its batteries in laptops are subject to a safety recall. These are all models with integrated batteries that users cannot change. HP will pay for replacement batteries at authorised service centers.
Check if yours is on the list.
ProBook:
HP Probook 640 G2
HP ProBook 640 G3
HP ProBook 645 G2
HP ProBook 645 G3
HP ProBook 650 G2
HP ProBook 650 G3
HP ProBook 655 G2
HP ProBook 655 G3
ZBook:
HP ZBook 17 G3
HP ZBook 17 G4
HP ZBook Studio G3
x360:
HP x360 310 G2
Pavilion:
HP Pavilion x360
Envy:
HP ENVY m6
11:
HP 11 Notebook PC
There's a handy utillity on the recall page which tests your battery to see if it's one of the affected models, and then, if it is one of the models, gives you the option of turning the battery off, making the product usable only with power connected.
Note: The link on this page is under heavy load and may be slow to load. [
batteryprogram687.ext.hp.com...]