False flagging of site as Malware by Google, can't contact them

Forum Moderators: phranque

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False flagging of site as Malware by Google, can't contact them

slobizman

12:06 am on Dec 6, 2013 (gmt 0)

One of my sites just a few hours ago started showing the "Danger: Malware Ahead!" when visiting the site on Google Chrome. There is no malware as 1) my web host just scanned the server, 2) there is no warning message for the site in Webmaster Tools, 3) stopbadware.org does not list my site as having malware.

The fix for getting off the malware list is to go to Google Webmaster Tools, go to the Security section where it tells you you have malware, and then "Request a Review." Problem is, since Webmaster Tools says my site is clean, there is no link to Request a Review.

So, I am stuck with this false positive that I cannot tell Google to check, while it is scaring my readers away.

Is there any solution to this?

slobizman

12:28 am on Dec 6, 2013 (gmt 0)

And you can see when you use the Google tool google.com/safebrowsing/diagnostic?site=www.****.com, I get the following proof:

What is the current listing status for www.*****.com?
This site is not currently listed as suspicious.

What happened when Google visited this site?
Of the 19 pages we tested on the site over the past 90 days, 0 page(s) resulted in malicious software being downloaded and installed without user consent. The last time Google visited this site was on 2013-12-05, and suspicious content was never found on this site within the past 90 days.
This site was hosted on 1 network(s) including *****

phranque

1:31 am on Dec 6, 2013 (gmt 0)

it's possible and likely that GWT reporting is behind what is actually happening or googlebot is seeing something different than other user agents.
have you checked the source of that page and any javascript files for anything suspicious?
go to "fetch as googlebot" in GWT and try requesting these resources to see if those show any malware.

slobizman

1:55 am on Dec 6, 2013 (gmt 0)

I figured it out (finally!). There were two links to external images in two posts that Google Chrome did not like. I removed them and all is well, immediately.

Thanks for your input phranque.