still having trouble emailing hotmail users

Forum Moderators: phranque

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still having trouble emailing hotmail users

timeless problem - any solution?

amznVibe

6:20 am on Apr 4, 2007 (gmt 0)

I've noticed that over the years people around here have the same problem I am facing - confirmation emails are not getting through to hotmail.com and hotmail.co.uk users.

I'm sending plain text, have spf enabled, sending account address physically exists on the server - what else can I do? Everyone else gets the emails, gmail, yahoo, etc.

Any other tricks I am missing out on?

If the customer adds us to their address book, will that whitelist? That would be a pain to encourage but I guess the only answer I can come up with.

bill

8:33 am on Apr 4, 2007 (gmt 0)

SPF

Hotmail doesn't use SPF, but rather Sender ID [microsoft.com], which is similar but not the same.

If the customer adds us to their address book, will that whitelist?

Hotmail does have a setting where you can exclude mail from people not in your Contacts. That might be a good option.

amznVibe

5:51 am on Apr 6, 2007 (gmt 0)

Last time I read, microsoft had given in any was using spf1 as alternate verification?

Can I make senderid peacefully co-exist with spf?

Argh. Microsoft just has to do everything their own deviant way.

update: I just tried using the microsoft senderid wizard
and it came up with the exact same spf1 record I was using before

I wrote them days ago asking them to update their spf cache for our site and still no reply or action of course - wondering if it all goes to > nul anyway :-(

[edited by: amznVibe at 5:59 am (utc) on April 6, 2007]