Twitter's latest results, Q2 2017, show $574 million, which is a decrease of 5% on the same period last year.

Monthly active usage (MAU) increased 5% year -over-year and daily active usage (DAU) increased 12% year-over-year, marking the third consecutive quarter of double-digit growth,” said Jack Dorsey, Twitter’s CEO.

Twitter's stock has subsequently taken a hit.

I use twitter quite a bit, and find it very useful, and know of many companies using it as a customer support stream.

What can it do to give it life?

Twitter earnings release (PDF) [files.shareholder.com...]