Adcenter Billing Dispute Experience

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Adcenter Billing Dispute Experience

camuseeme

9:06 pm on Jan 23, 2007 (gmt 0)

So far I had been quite happy with the traffic adcenter has delivered. But recently I had an extra $500 charge in a 4 day period that was out of the norm for my account. There is no record of the charges in my stats or adcenter reports, yet they billed my credit card. I opened a ticket on 1/11 and have made 3 follow up phone calls. They still have not given me an explination or even offered to credit my account until they can show me where the charges came from. Anyone else have problem getting MSN to respond to billing issues? Is it time to switch back to Adwords?

camuseeme

8:18 pm on Jan 24, 2007 (gmt 0)

I have spent over an hour talking to adcenter support today. They still cannot give me any answers and refuse to refund the money in question. I am shocked that MICROSOFT cannot produce a report to show me the traffic I was charged for or at least refund my money.

** BEWARE ** Check you reports carefully and don't expect a reasonable response from adcenter if you find a problem.

irish_john

9:47 pm on Jan 24, 2007 (gmt 0)

I had a fun experience with a payment that got declined, then we paid it, then my account got stuck in some weird zombie state where they couldn't reactivate it for over a week.

mitchy231

2:14 pm on Jan 26, 2007 (gmt 0)

I had originally signed up with the "free $200 credit" they had floating around. Once the account was up and running, it seemed to be deducting the costs directly from the credit that was given to me which was great. My first invoice was only for $253. My invoice showed the $200 deduction of the credit and just showed a remaining balance of $53.

However, when I got my credit card statement, I was billed for the full amount! After contacting 2 separate MSN reps, I was told I would receive a call back on both the 22nd and 24th of the month. Four days later and NOTHING! I am impressed with the service.

camuseeme

3:40 pm on Jan 26, 2007 (gmt 0)

Mitchy, I found a lot of complaints about people being over billed when using the new account promotion. Adcenter customers service is worthless. You might as well leave a message on an answering machine. They are not empowerd to really do anything for there customers other than say were sorry. They have told me they would call back several times and have never done so. Good luck getting your money back.

mitchy231

4:12 pm on Jan 26, 2007 (gmt 0)

This will make for an interesting day for me. I will make it my sole goal today to get my billing information corrected. Goal 1: speak to someone who can actually do something at the company. Maybe I will try calling Bill.

adCenter411

5:14 pm on Jan 26, 2007 (gmt 0)

Hi camuseeme,
I'm sorry about the frustration you're experiencing with adCenter Support - please PM me your information and I will follow up with the team to find out what happened and help get this resolved for you.

Thanks,
adCenter411

camuseeme

3:47 pm on Jan 30, 2007 (gmt 0)

Thanks for yur help adcenter411. I did get a call from Adcenter at least trying to explain what the problem was. Still not sure I understand it, nor am I sure they do either but support did try to make it right with a credit. I think adcenter did what they should have, it just took way to long to get it done.