Custom service : do they answer emails?

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Custom service : do they answer emails?

eyeinthesky

1:26 am on Jul 10, 2006 (gmt 0)

I've several issues with my campaign and used the contact form to contact support. But no replies for 3 or 4 days or more, I lost count.

What kind of customer service is this?

mboydnv

3:47 am on Jul 10, 2006 (gmt 0)

I did find this number buried in the crevices of the site:

(800) 518-5689

06:00 - 18:00 PST Monday - Sunday

good luck....

adCenter411

11:05 pm on Jul 10, 2006 (gmt 0)

eyeinthesky,
You definitely should have received a reply by now, as the initial response turnaround time is 24 hours. To confirm, are you using the email form here: [support.adcenter.msn.com...] If so and you haven't heard back, please let me know so I can escalate this delay to our support team and find out what's happening.

There is also a "give us feedback" form within the adCenter interface, but this is for suggestions, feature requests, etc. as opposed to support questions or problems. If you fill out that form you won't get an individual response, we use that data to make improvements and keep a pulse on customer satisfaction.

Please let me know if you haven't heard back.

Thanks,
adCenter411

mboydnv

5:41 pm on Jul 13, 2006 (gmt 0)

I'm still waiting to hear when will there be a firefox update?

I am unable to admin my PPC campaigns becuase of being a Mac user.

Adcenter only works on IE 6+/XP.... that's insane....

adCenter411

7:23 pm on Jul 13, 2006 (gmt 0)

Firefox compatibility is still on track for release this summer...in the meantime you should be able to run adCenter inside Firefox via the IE tab extension. Shoemoney also reports that you can use Flock on a Mac to use adCenter.

mboydnv

7:54 pm on Jul 15, 2006 (gmt 0)

IE Tab is not available for MacOSX. =(

Mac Users are people too, =)

mboydnv

7:23 am on Jul 16, 2006 (gmt 0)

Just installed Flock, and it too hangs on step 1 for creating campaigns.

Honestly, I don't know if your engineers tried purposely to be so retarded in creating an interface that would work with 1 browser, honestly you have to be really retarded to create HTMl code that would only work on IE 6+ XP..my god, man, who made that decision..... I've never seen anything like this before, there is absoultely no Freakin way to admin adcenter via a mac, unless it's firefox which you say is coming at summers end?...and we have to wait till end of summer//if I was project manager I'd fire all those turds who develped this hunka crap.... One day, I could develop you a form in php that would work in all browsers

honestlky adcenter, it's freakin 2006, your interface wont work in anything but IE 6+? #*$!?

retards...you deserve that comment.....absoultely retards....in your html dept.