Greetings,

We recently switched our website domain name, which resulted in a different directory structure for our files to be placed. I have since tried to configure FTP users for the new domain location:

OLD:
/var/www/vhosts/example1.com/httpdocs

NEW:
/var/www/vhosts/example2.com/httpdocs

Now, what I would like to do is create a folder called "support":

/var/www/vhosts/example.com/httpdocs/support

this will be for our support personnel to upload files for customers/employees/etc.. I had this before the change. I originally thought that I could simply change the path for the users inside the passwd file, but for the ones I tried the FTP no longer worked.

So, I deleted the accounts and tried to add them back in:

user: test
group: apache

I set test as the owner of the support folder, ran passwd and gave the user a password. However, when I attempt to connect via filezilla I am given a 530 Login Incorrect error.

Any ideas what could be the problem? I have tried the ftp logs (using ProFTPd) as well as adding Trace in the conf file to see what that might give me but nothing concrete thus far.