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Exit survey.

intrusive or valuable?

         

tonynoriega

8:13 pm on Apr 6, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



first question...

is it possible to have a small script generate a pop up upon exiting a site that would essentially have a survey in it?

radio buttons

"how well were you able to find what you were looking for....

A
B
C
D
..."

on selection, window closes....

and is that too intrusive or could it give me valuable information?

CSS_Kidd

8:21 pm on Apr 6, 2009 (gmt 0)

10+ Year Member



I am pretty sure there may be a simple php script for this.

tedster

8:28 pm on Apr 6, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Whether it's seen as obtrusive will vary with your market, I think. Just make sure that there's a clear way to close the window without taking the survey.

Yes, there are plenty of exit survey scripts out there, in several scriptiing technologies.

tonynoriega

8:36 pm on Apr 6, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



i figured i could search one out there... i was more concerned about the user response...

they seem to not bug me too much if there is that "x" exit option in the box....

tedster

8:54 pm on Apr 6, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I'm relating this to the Microsoft request to tell them if their Help Files in various applications were of use. I rarely give them that feedback, but I don't feel bothered either.

Maybe this is not something you would want to serve to regular users on every visit - you could control that with a cookie so as not to alienate your key visitors.

punisa

9:54 pm on Apr 6, 2009 (gmt 0)

10+ Year Member



As mentioned above, depends on your target market.
If you have a specific service site, I think users will not be surprised and many will actually fill out this small survey (keep it small).

The way to get bigger feedback percentage is to make it slick.
I recommend using specialized jquery method,
essential files to google:
jquery-impromptu.1.8.js
jquery.corner.js

It's easy to modify in css and looks pretty.
Good luck : )

steve

8:06 am on Apr 8, 2009 (gmt 0)

10+ Year Member



Surveys which just pop up really annoy me, and I don't know why!

They seem to be all the rage on e-commerce sites at the moment, I always click the 'no thanks' button.