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Account wrongly linked to an old employer's. Now I can't login

Adsense customer "support" offers no help

         

Shimrit

12:30 pm on Dec 1, 2008 (gmt 0)

10+ Year Member



Last year, I had a 3 month contract for a company that had some PPC campaigns running. My old boss linked my private Google account with theirs so I could work on their campaign. For ages, I could still see their site in Google Analytics, but it didn't really bother me.
I opened an Adsense account with my private Google account address this October and was toying with the idea of running an Adwords campaign too. I logged into Adwords but it still seemed to be linked to my old Boss' account, so I emailed him and asked him to unlink us.
He did. Unfortunately, since then it seems Google thinks I no longer have an Adsense account linked to my Google account either.

I've spent weeks exchanging emails with Google's worse than useless excuse for customer service robots and the best thing they can tell me is that I should contact my old boss and have him give me his password so I can login to the account. I've already explained 5 times why that is never going to happen, but I just get the same thing sent to me again and again.

They won't even tell me whether signing up again for a new account would sort this out (the amount of time and hassle it takes to get an answer out of them is already worth more than the money I made) or whether I'd just end up giving more money to my old boss.

Has anyone else had this happen to them?

What do I do, apart from pull my hair out?

Quadrille

1:29 pm on Dec 1, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



My old boss linked my private Google account with theirs so I could work on their campaign.

He could only have done that with your permission, and I suspect that you can see, with the benefit of hindsight, that it was a mistake.

Having created a 'joint account' (not exactly, but you know what I mean!), you can see why Google is asking you to get his consent for truing to undo that action?

It seems to me that your best (only?) option would be to open a new account and start afresh - but be careful - even that may be difficult, as you will be using some of the same personal details.

Shimrit

3:37 pm on Dec 1, 2008 (gmt 0)

10+ Year Member



The annoying thing is that my account existed independently long before my boss linked them. I don't actually want to link my account back. It was never meant to be linked in the first place. If my personal account is now linked to someone else's that's going to be a real pain.