I’ve been registering domains for the past 5 years or so due to the cheaper prices and free WHOIS privacy. I’ve always hated account layout... and support has always sucked too (not that I use it much...)
Anyways, I’m looking to move all my domains (around 10) to a new registrar. The most important factors to me are reliability, cost, and WHOIS privacy (which seems to be standard these days). I’d like a provider that is an actual registrar and not a reseller.