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currently we can access the sql database from our desktops via a custom cms that was written in vb
can we use workbench for this in the mysql environment? example 1, a supplier changes the case pack on an item from 12 to 24 - we'd like one of our customer service reps (non-technical person) to be able to access that record and change the pack info - example 2, lets say we realize that blue widgets are wrongly categorized in the outdoor widgets category instead of in the indoor widget category - we'd like to be able to reassign this item to the correct category
is this what workbench does?
You could use something like phpMyAdmin to manage the data in your database, but I wouldn't give access to a database-level admin tool to a "non-technical person." It'd be much better to have a custom admin (web-based or desktop) written that severely limits what changes a non-technical person can make to the data.