Facebook Fan Page Disappeared

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Facebook Fan Page Disappeared

fintancostello

2:48 pm on Feb 16, 2010 (gmt 0)

I need some help, a facebook fan page I admin (55k fans) has disapeared.

If use the direct url to the page it redirects me back to my news feed. It has disappeared from facebook search results and is not showing up on the list of pages I admin.

How do I know if this a facebook issue or if the page has been disabled? Any suggestions, help or feedback would be greatly appreciated.

Cheers
Fintan

engine

2:54 pm on Feb 16, 2010 (gmt 0)

I wonder if it's a cookie problem.

Without messing with anything, can you check it on another machine you don't normally use?

fintancostello

3:33 pm on Feb 16, 2010 (gmt 0)

Its definitely not a cookie problem, I've tried on a number of different machines

rogerd

4:41 pm on Feb 16, 2010 (gmt 0)

That's not good. Assuming there is nothing dodgy about the page, I'd contact FB immediately.

By any chance does it have any trademark issues? FB will take down a fan page if it appears to be a TM violation and they are contacted by the rightful owner of that TM.

Bewenched

5:06 pm on Feb 16, 2010 (gmt 0)

We had ours removed a year or so ago. It was just a basic company page and oh maybe 100 or so fans I'd guess. No notice, no nothing, but when I tried to log in to manage it and put up more images it was gone.

we've since rebuilt it, but since they'd done this once before, I dont spend too much time building it up.

fintancostello

5:18 pm on Feb 16, 2010 (gmt 0)

It is a trademark page and I'm an employee of the company who owns the trademark.

I submitted two messages via their support system one for the "page unavailable" and one for "page disabled". I've no idea if people even monitor those mailboxes.

But like I say, I don't know if its a FB site issue or if our page has been disabled, very frustrating.

engine

5:21 pm on Feb 16, 2010 (gmt 0)

That's a good idea.

Can you see the page through the management link?

http://www.facebook.com/pages/manage

fintancostello

5:29 pm on Feb 16, 2010 (gmt 0)

Hi Engine

No it's not appearing the manage links, in my list of pages Im a fan of or in the search results.

I've also had other people on different ip addresses to try and access the page etc and they can't get to it either.

engine

5:34 pm on Feb 16, 2010 (gmt 0)

OK, in that case, it looks like it has gone, through fair means or foul. Methinks it's an error, from what you've described.

You may have to keep contacting FB to get that page recovered.

Added.

Here's the FB Bug report page, for reference.

http://www.facebook.com/help/contact.php?show_form=pages_bug

fintancostello

5:55 pm on Feb 16, 2010 (gmt 0)

I agree, I'll keep chasing facebook.

The bummer is I've been working on a project to get "fan" badges added to all our properties and emails, now I'm worried that if something like this can happen is it actually worth the hassle.

fintancostello

1:25 pm on Mar 3, 2010 (gmt 0)

Just an update on this, the page magically reappeared, so I havent lost my job :)

I still have no idea why it disappeared.