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Web Host changed my nameserver and IP without my consent

suffering the consequences of the actions of my web host

         

sean22

10:08 am on May 9, 2009 (gmt 0)

10+ Year Member



My web host changed my server(name server) including ip address without my consent. I received an email from them yesterday saying that my domain changed to a different server in order 'meet my needs'. It is supposedly a reputable web hosting company, with great ratings and reviews from authority PC websites. 5 out of 5 stars!

I don't know what to think of all this. About 2 weeks ago my website really took off with traffic and ranking. Maybe they moved my domain because of the influx of traffic?

How can I prevent this from ever happening again because as of this moment I feel devastated because my traffic has plummeted more than 50% and counting.

Sorry for the long post and my questions are basically:

1- What can I do to prevent my web host from ever changing my nameserver and IP address without my permission.

2- What can I do to to bring my traffic and rankings back in google. I think Google was finally trusting me and now my web host took that away from me.

kaled

11:45 am on May 9, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



If you know the old and new IP addresses, you can perform a reverse ip lookup to find what other domains are hosted. That may give you some idea as to whether or not you've been dumped somehow.

This may simply be routine maintenance from their perspective (and Google can be a roller coaster, esp. for new sites).

Incidentally, I assume that your site is hosted by your domain-name registrar. You might wish to avoid this in future - that should prevent it happening again.

Kaled.

sean22

1:37 pm on May 9, 2009 (gmt 0)

10+ Year Member



Hi kaled,

I did the reverse IP lookup and maybe you can help me decipher my findings:

1- Old IP address = Over 1000 domains, with all kinds of domains but a lot are selling products. I also noticed that many only have only a few pages.

2-New IP address = Only 25 domains and includes sites with PR 0 to 5, there are a handful of blogs, a couple of professional ones, 1 forum, 2 ecommerce websites, and a good looking PR 5 high traffic review website.
It looks like a good neighborhood, small but the sites seem okay. The domain ages range from 2007 to present.

So it appears that I am in a better neighborhood so this eliminates blaming bad neighbors. Does this help narrow things down, I'll appreciate any feedback.

This is what transpired during the past 24 hours:

-Traffic down 50-60%

-Main KW in Google is steady

-There is no pattern whatsoever to my secondary Kws some are still on page 1, some dropped a little, others slipped to page 2 or 3. And some secondary KWs that were ranking very well are completely de-indexed.

g1smd

2:39 pm on May 9, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



I wouldn't make any assumptions about traffic until at least 4 or 5 days after the swap.

It's likely a temporary effect while the site isn't resolving for some people.

sean22

10:58 pm on May 9, 2009 (gmt 0)

10+ Year Member



Hi g1smd,

I think you are right as my traffic seems to be rebounding slowly. I am however puzzled and don't know what to make of Google de-indexing several of my pages that ranked on page 1 before the move.

My ranking for those KWs is also returning but via my homepage. I don't get it, why would Google de-index those pages but allow me to rank for them via my homepage. Could this be a coincidence and maybe not have anything to do with the swap?

creeking

1:00 am on May 10, 2009 (gmt 0)

10+ Year Member



sounds like dns caching at work.

it takes a while for the new info (IP address and nameservers) to be updated throughout the system.

sean22

11:45 pm on May 10, 2009 (gmt 0)

10+ Year Member



Thank You all for all the info, I learned a lot. I learned a lesson from all of this because this night, this very night, ,my server was down 3 hours. I really have no one to blame, I can't blame my host, Google or even myself. I think in this website building business these things just happen. The only way to protect oneself is to make more quality websites and host them on different servers and on totally different web hosts. I read that somewhere here on WebmasterWorld.

I apologize for freaking out, won't happen again :D