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SSL Certificate problems

SSL not showing correctly

         

bettye51

2:41 pm on May 29, 2007 (gmt 0)

10+ Year Member



Hi All,
I'm not sure if I'm having a problem or not. When I check my shopping cart to make sure all is working properly, it shows an error message with my thawte SSL Certificate. My cert is valid and up to date. When I asked someone else to go through the motions to order and place something in shopping cart using off site computer, they do not see the same error message and have no problem. Why am I seeing the error message? I have cleared the cache and still see the error message. I've checked with thawte and my Cert is valid.

Thanks,
Betty

LifeinAsia

3:31 pm on May 29, 2007 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



It might help if you posted the actual error message...

bettye51

3:44 pm on May 29, 2007 (gmt 0)

10+ Year Member



The error message says:
"There is a problem with this website's security certificate.
The security sectificate presented by this website has expired or is not yet valid.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website."

It's an IE error message.

Thanks,
Betty

rocknbil

5:45 pm on May 29, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Often a cert is assigned to www or not, i.e., [example.com...] or http://example.com, not both. Unless you have two certs, one is not the same as the other. Is this possibly the case?

LifeinAsia

5:55 pm on May 29, 2007 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



What broweser and what version are you using?

Also, if you do a Google search with part of the error message in quotes, you will see quite a few people with a similar situation.

jtara

7:33 pm on May 29, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Often a cert is assigned to www or not, i.e., [example.com...] or http://example.com, not both.

How are you accessing your site?

Certificates are most often issued to a specific host name. If it was issued to "www.example.com", you will get an error message if you access your site through some other domain (e.g. "example.com", or "forums.example.com"), through an IP address, or through, say, a hosting provider's domain name (hostingcompany.tld/example).

I'm guessing that the problem it's one of the latter, since you - the webmaster - are the only one having the problem, and others are not. Are you accessing your site through a link in your website control panel?

Wildcard certificates can be a solution to this, but really aren't needed for most sites. A wildcard certificate is issued for an entire domain, not just a specific host in the domain. But most sites just have "www/non-www" and should be redirecting one to the other anyway, so no need for a wildcard.

bettye51

6:47 pm on May 30, 2007 (gmt 0)

10+ Year Member



Thanks to all who took the time to respond.

I have heard from thawte and they have discovered the problem. When my cert was renewed, there was a "slight" change in the cert number and my "official" webmaster didn't pick that up, so old cert was still installed on my website causing the problems.

Betty