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Parent servers say that the domain does not exist

DNS, biz, parent, server

         

Skarbiec Biz

6:07 am on Apr 25, 2007 (gmt 0)

10+ Year Member



I have a certain question related to DNS configuration:
1) a week ago my internet domain .BIZ went deactivated for some unknown to me reasons. I am not an engineer, so I do not manage it personally, but as I was informed we had to change DNS server (or reintroduce it, whatever);

2) new DNS server was entered in .BIZ register;

3) First of all I thought that I simply need to wait a while after changes in DNS, but than I realized that if I make WHOIS query I receive response that the domain is still deactivated. I also made a DNS check and I received information that "parent servers say that the domain does not exist". Of course, in WHOIS I can confirm that the domain exists, but still "deactivated".

4) Each day my engineer have a different idea what is the reason, but I am not only losing advertisers money, but also my positions in SERPS on some very competitive keywords and key-phrases, what might cause me a great deal for trouble in the future.

Could you give me any clues why parent server might say that the domain does not exist?

I assume that it is not the problem with DNS server, because there are hundreds of domains using that DNS (however, as far as I know, none of them is .Biz, but I suppose it is irrelevant).

Thank you in advance,
Robert

Skarbiec Biz

7:34 am on Apr 26, 2007 (gmt 0)

10+ Year Member



In detail situation looks like this:

- I own a domain "*.biz" – the sponsoring registrar is *.COM ("Company");

- Last Tuesday (April 17) the domain *.Biz had become inactive. If I make a WHOIS query I see that "Domain Last Updated Date" is "Tue Apr 17 8 pm Greenwich Time 2007". That is more or less time when the domain became inactive, so I assume there might exist a link between changes in register and deactivation of the domain. However I have not introduced any changes back then;

- If I make DNS query I receive response that "parent servers say that the domain does not exist", what suggests that .biz top level nameservers don't have any information for *.Biz domain. On the other hand by WHOIS query I can confirm that the domain exists and I own it (WHOIS also confirms that the domain has not expired);

- I was informed that it is typical for a situation when DNS servers are not defined in the register, but it is not our case. I was assured few times by *.COM that DNS are properly entered in their register as dns.*.pl and dns2.*.pl *.Biz uses such DNS since the begining (2005) and both DNS servers are used also by other domains, including a dozen of mine ones and we do not see any problems with dns.*.pl and dns2.*.pl;

- As *.COM informed me, in their system (as registrar) *.Biz domain is active, but they confirm that if verified by WHOIS *.Biz has status "inactive", what is quite unusual. The are "working on it", but without any results so far.

*.Biz, was a leading financial portalin Poland, with app. 200.000 visitors monthly and the sudden deactivation causes a great deal of trouble, so I would be very grateful, if you provide me with any clue.

Skarbiec Biz

7:34 am on Apr 26, 2007 (gmt 0)

10+ Year Member



In detail situation looks like this:

- I own a domain "*.biz" – the sponsoring registrar is *.COM ("Company");

- Last Tuesday (April 17) the domain *.Biz had become inactive. If I make a WHOIS query I see that "Domain Last Updated Date" is "Tue Apr 17 8 pm Greenwich Time 2007". That is more or less time when the domain became inactive, so I assume there might exist a link between changes in register and deactivation of the domain. However I have not introduced any changes back then;

- If I make DNS query I receive response that "parent servers say that the domain does not exist", what suggests that .biz top level nameservers don't have any information for *.Biz domain. On the other hand by WHOIS query I can confirm that the domain exists and I own it (WHOIS also confirms that the domain has not expired);

- I was informed that it is typical for a situation when DNS servers are not defined in the register, but it is not our case. I was assured few times by *.COM that DNS are properly entered in their register as dns.*.pl and dns2.*.pl *.Biz uses such DNS since the begining (2005) and both DNS servers are used also by other domains, including a dozen of mine ones and we do not see any problems with dns.*.pl and dns2.*.pl;

- As *.COM informed me, in their system (as registrar) *.Biz domain is active, but they confirm that if verified by WHOIS *.Biz has status "inactive", what is quite unusual. The are "working on it", but without any results so far.

*.Biz, was a leading financial portalin Poland, with app. 200.000 visitors monthly and the sudden deactivation causes a great deal of trouble, so I would be very grateful, if you provide me with any clue.