Forum Moderators: phranque
My visitor to signup conversion rate is great, so I am getting plenty of leads.
The problem is, lots of people sign up (free) but once they signup they simply forget to use the system.
I do not want to send members any more email than I already do.
I have recently modified the membership to deliver benefits only to subscription members thinking that if people pay they will use the system to try to get the monies worth.
Has anyone had experience running a similar service model?
Any tip or things to avoid?
New communities always suffer from a "critical mass" problem. Keep in mind that only a small percentage of users (even if they register) typically actively participate. The vast majority on most sites are passive observers. But lack of active participation leads to disinterest on the part of everyone.
I wouldn't concentrate on trying to prod the non-participants. Give it time, continue to build sign-ups, and find ways to encourage and reward participants. You've probably underestimated the level of participation that can be reasonably expected.