Current Registrar/Host simply ignores multiple requests.

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Current Registrar/Host simply ignores multiple requests.

How to get results.

D_Blackwell

1:23 pm on Aug 15, 2006 (gmt 0)

Trying to change Registrars, which will then be followed by moving the hosting. They are simply ignoring requests to remove the Registration Lock, so we can't get the transfer. Tried multiple phone calls, emails, and live chat. We aren't able to put a target on any one person and force any results; we're just dumped from one person who doesn't care about being helpful to another who cares even less. At this point we'd be happy to pay a ransom simply to be allowed to get this domain moved. What are our options? (After sending business for several years, we have now moved a bunch of domains away from these people; it's always trouble - now just impossible.)

[edited by: D_Blackwell at 1:24 pm (utc) on Aug. 15, 2006]

FalseDawn

2:01 pm on Aug 15, 2006 (gmt 0)

If the domain is in the hosting company's name, then unfortunately, there's probably little you can do.
When you do a whois lookup on the domain, who is listed under the registrant and contact details?
If it's registered in your name, then I guess if you are really desperate and cannot resolve this amicably, the threat of legal action should be your next recourse.

This should be a lesson to everyone that is never a good idea to let your hosting company get involved with your domain registration.

[edited by: FalseDawn at 2:03 pm (utc) on Aug. 15, 2006]

D_Blackwell

3:11 pm on Aug 15, 2006 (gmt 0)

We are the registrant (or acting for the registrant) in every case. There can be no dispute over the rightful owner; it's a question of control. We're concerned that they will just laugh at the threat of legal action and ignore it.

This should be a lesson to everyone that is never a good idea to let your hosting company get involved with your domain registration

It's been a horrible mess. Thankfully, we are about to the end of it. The domain in question is very important to us, but frankly, not worth $$$.

D_Blackwell

1:08 am on Aug 17, 2006 (gmt 0)

What an unnecessary mess. However, documentation of every phone call, email, and live chat (complete with responses) saved the day. Packaged it all into a straightforward 'facts only' webpage, and included the link with my 'last request' - which also ncluded a complete list of resources to which I would be referencing this issue and that page. Wasn't really expecting to actually get results, but evidently we finally hit the right button with the right person and the whole thing was handled virtually instantly.

[edited by: D_Blackwell at 1:09 am (utc) on Aug. 17, 2006]