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Help with error messages

         

Tilly

9:16 pm on Jan 25, 2007 (gmt 0)

10+ Year Member



Hi all new here and in need of some help.
I'm having trouble accessing live cams that are used for security at my husbands place of work, the server is at hubby work. To access we needed a static IP we we got through BT BB, this has worked well for months now, until last week, when I try to view the cameras It takes half an hour to see a white screen, I have the following message popping up.

Line: 8

Char: 14

Error Expected Identifier

Code: 0

url http://example.co.uk/webpages/indexshtml

this message took over half an hour to appear, the blue progress bar at the bottom ended up stopping at 3/4 of the way across.


The page is still trying to open, I clicked on the little box at the bottom and another message appeared

Line: 32

Char: 23

Error... syntax error

Now the blue bar has not moved for 20 minutes, but, on the bottom left it now say " done"

Line: 42

Char: 33

Error.. Unterminated string constant

Code: 0

From clicking on the link for the cam to receiving the last error message took over half an hour.
Any ideas what the problem could be?
Thank you for any advice, and sorry if I posted this question on the wrong forum
Tilly

[edited by: encyclo at 9:22 pm (utc) on Jan. 25, 2007]
[edit reason] examplified, see forum charter [/edit]

tedster

10:28 pm on Jan 25, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hello Tilly, and welcome to the forums.

First, this doesn't sound like either an html problem or a problem with your browser. If it was working for you and then stopped, but you didn't make any changes -- then something changed on the server that you are trying to access. The error message suggest a scripting problem, although you can't be sure it is the exact cause of your issue.

Still, the fix is probably on the server, so I'd get a message to the IT person at your husband's workplace.

Tilly

10:55 pm on Jan 25, 2007 (gmt 0)

10+ Year Member



Thank you for the super fast reply, and the welcome.
We have told the IT department of the problem, they keep saying they are looking into it, but, as of yet we still can't access the site.AS my husband manages the site and is a key holder, we need our problem sorting out for safety reasons ( I monitor whilst he responds to red calls to the site ).
I'm wondering as this relatively new... they are experiencing teething problems which they don't seem capable of rectifying.
Thank you very much.
P.S If we get get to the bottom of this problem I'll let you know the outcome.
Tilly

Tilly

8:48 pm on Jan 26, 2007 (gmt 0)

10+ Year Member



Hi there, troubles here again lol
Still no luck sorting the above problem , hubby's IT dept seem stuck.
Today I downloaded Fire fox, just in case it was a browser problem, after half an hour ( waiting for a reply ) I got the following message.

var FRM; var platform='M2IP'; var features=48; var product='DV-IP'; var sms_enable=0; var sys_features = 2547; var vmd_scripted = 0; function setLang(obj) { with (document.forms[0]) { var myLang=LANGUAGES[elements["lang"].options[elements["lang"].selectedIndex].value][1] ; setCookie('mylang',""+myLang+"",'/'); } docum

Does this mean anything to you guys?
Many Thanks
Tilly

AlexK

9:25 pm on Jan 26, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



That looks like Java to me, Tilly.

Here is some dumbo-level trouble-shooting for you:

  1. Is your browser OK on the internet generally?
  2. Is the browser OK on Javascript sites?
    (the HTML source will include something like
    <script language='javascript' type='text/javascript'>
    )

If the answer to both questions is "Yes", then there is nothing that *you* can do, and it is up to the IT department to get it's finger out.

[To try to help with Q2, try "https://www.google.com/adsense/" (a Google Adsense page) : after page-load, the "Email" logon box should become highlighted; that is achieved via javascript; if it *does* become highlighted (with the cursor inside the text-box), then your browser is fine.]

Tilly

9:41 pm on Jan 26, 2007 (gmt 0)

10+ Year Member



OK I tried the link you kindly placed here for me to try, and it worked.
I don't normally have any browser related problems, but yesterday I had a similar error message to the ones above ( with IE ) this happened on my MSN forum, although I had the error message I gained access to the forum just fine.

OH well another kick up the botty for IT
Thanks again for you help
Tilly

tedster

11:02 pm on Jan 26, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



That looks like Java...

Looks like JavaScript to me -- Java is a very different technology.

AlexK

9:47 am on Jan 27, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



tedster:
That looks like Java...
Looks like JavaScript to me -- Java is a very different technology.

Now you know why I only provided dumbo-level trouble-shooting.

Tilly

10:08 am on Jan 27, 2007 (gmt 0)

10+ Year Member



And God knows I'm one of those dumbos. lol
Tilly

Tilly

6:40 pm on Jan 31, 2007 (gmt 0)

10+ Year Member



Sorry me again lol, the IT dept can't seem to find a problem, I tried again today and got a different message.....
'Lang_Charset' is undefined

Does this shed any more light on my problem?
Many thanks
Tilly

rocknbil

7:37 pm on Jan 31, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Tilly without seeing code - we're all in the dark here. I suggest you post some actual code of the page in question, and include any javascript for it. However, let's look at a another example . . .

If you upload a page that links to a Flash file, the page will do exactly as you describe - since the Flash file is not there, it can't generate any error messages, and the browser is "waiting" to get a response. So it will hang, pretty much as you describe, indefinately or until the browser times out and gives up. This is one of the bad things about Flash, it requires your duckies are all quacking on queue and in key. :-)

I am guessing your video feed is acting very much in the same way - the page is linking to a resource that is not connecting or producing output. Since it was working before and you haven't changed anything, like tedster hinted, I suggest the video feed or service itself is what's malfunctioning, not your page. The Javascript errors may be attempting to interact with the object containing the feed, so if the feed is not there, the Javascript may not have methods for managing a malfunction in the feed (poor programming :-) ) hence it will just generate cryptic errors.

All of this, of course, is hypothesis without seeing the actual code.

Have you had someone try to access this page in a different browser?

Tilly

8:25 pm on Jan 31, 2007 (gmt 0)

10+ Year Member



HI, the error code is always O, others who have access to the site don't have any problems. I also tried fire fox to eliminate browser errors, each time I get different error messages ( all above).
I do get similar messages when accessing other sites, but the page opens up.... although a tad slow.
Thanks
Tilly

AlexK

10:27 pm on Jan 31, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



More very-basic-level trouble-shooting for you, Tilly:
  1. "others who have access to the site don't have any problems"

    OK - the problem is on *your* machine. It is now either just the browser, or the computer (small chance of it being the line, but not very likely).

  2. Both MSIE and FireFox show a problem.

    Now it begins to look like a computer issue.

  3. "I do get similar messages when accessing other sites"

    Which pretty much confirms the issue as being on the computer.


...and this is why your 'computer guys' did not want to talk to you:- they did not want to have to tell you that you will almost certainly have to format and re-install your computer system.

To double-check, drag another computer onto the same line, and try to connect with that (do not connect it with the existing computer, just in case there is a virus or some such at play). If the other system (laptop, whatever) connects OK, you have confirmed it.

The alternative is to attempt to fix the (almost-certain) software problem within the computer system. That is almost impossible at a distance, and damned difficult when close up and personal to the machine. The advice is always the same, and is the best that can be offered - restart with a clean system, and be very careful indeed as to what you install in the future.

You did all the correct things with this situation. The info that we were missing was number-1 above.

Good luck.

webtrix

8:27 am on Feb 1, 2007 (gmt 0)

10+ Year Member



Tilly,

Ask the IT guys if they can view the camera from the server. If they can, there are a couple of issues that could be causing this. The iprouting could be messed up on the server. Is this an actual server OS, or is it a normal pc? Also you may want to perform a netsh reset and flushdns on your own computer, especially if your using windows xp.

Let me know. Good Luck!

topr8

9:29 am on Feb 1, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



i don't suppose bt have changed your static ip address allocation have they?