I have done lots of reading where others have had accounts suspended, but I have yet to find a single case of someone having a suspended account re-activated.

People who get an account re-activated aren't nearly as vocal as people who don't.

After around a week of no response, I politely wrote to support again asking if the specialist had made a decision. The response was not what I was hoping for. They had made a decision and would not be accepting advertisements from my company.

Are there any other steps that I can take? Is there a hope that they may reconsider if I contact them again down the road, in maybe 6 months or a year?

This has worked well for me.

On an old campaign, I had it suspended twice and terminated once and was able to get it reactivated in every case with a call and a good explanation of what happened, and in my case, I was certainly pushing the envelope a bit.

What is the difference between a suspended account and a terminated account?

When it was terminated, I logged in one day and the message stated that my account had been terminated and that this was irreversible. Turns out it wasn't as irreversible as it sounded.

I emailed a few times and called and within about a week and a half it was turned back on.

Thanks for the advice. Perhaps I will see how far a phone call will get me.

Just for the reference of all people using Google AdWords, ads with invalid display URLs are those that drive the cost up the most, firstly for those that run ads with valid display URL.

From that perspective, I wish all get their accounts, not terminated, but suspended once. If it happens again, Google AdWords, please go with termination.

Now, in your case they obviously see they’ve given you a chance. …and here is how you had your chance:

You did not mention emails which are always sent by AdWords whenever your ad gets disapproved. It is always one email per disapproval process I believe… or ad group, correct me please.

Anyhow, before you get your account terminated, you should be receiving tons of emails. Now, if your guy has not been logging on, how about emails?

For the sake of all “white” advertisers, I say Hooray! Google on terminating accounts of those that did it on purpose. For others, I feel sorry about and hope they can get it fixed.

I appreciate your feedback. You are absolutely right, Google did everything that they should have done and I have no one to blame for this situation but myself.

Google did send us quite a few emails about this disapproved ads, but unfortunately I did not get them (again, my fault). In turning our adwords account over to this employee, it gave me more time to work on some of the many other projects that I had been putting off. One of those was to install a spam filter on our Exchange server. I neglected to add 'google.com' as a safe domain in this software, and unfortunately the emails were tagged as spam.

Also, I would like to offer a correction. The problem with our ads were not the display Urls, it was the type of product we were advertising. 99% of the products we sell are acceptable to Google, but two or three are not. After getting this employee up and running, I tasked him with creating individual ads for each specific product on our web site. Previously most of our ads were generic to the product type or manufacturer.

I've definitely gotten myself into a tough spot. Do you have any advise for how I can get another chance?