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Quality score fiasco - non .com domain names, plural vs singular

singular widget ok, plural - quality score issues

         

ck_be

2:11 pm on Jan 13, 2007 (gmt 0)

10+ Year Member



Google continues to annoy me with their lack of transparency on Adwords and incompentence at Account Manager level.

Large Website
=============
spending £100K+ per month

Problem
=======
on some non .com domain names (eg: .dk, .no, .it ) some of my keywords have minimum CPCs of £2.50, apparently due to the Quality Scoring algo.

How do you explain the following:
[widget cityname] - CPC is ok
[widgets cityname] - min CPC £2.50

this simply does not make sense to me.

For the last 6 months i've brought this problem to the Account Manager but the answer i always get is .. you need to raise your CPC to £2.50 and it will "unblock" the KW and you should pay with 1p more than the top position. guess what - i did and ended up spending a fortune, at £2.50 in a few hours.

Has anybody experienced this issue before? any solutions to "unlock" these keywords

Sunshine1

6:58 pm on Jan 13, 2007 (gmt 0)

10+ Year Member



Good question.
I too would much like to hear stories of how people have tried to "unlock" keywords with ridiculous prices.
I have done some myself where the price has been raised from 5 cent to 10 and 20 cent and I have actually been paying 6-7-8 cent at the end of the day.

But I have not tried gunning at the USD 10 keywords. Just seems silly to pay for 100-200 clicks at USD 10 to slowly get it down again to 10 cent where it was.

Please contribute more stories.

If Goolge wants this to be possible they should say so. If what they really are saying is "sod off" we dont want you on this keyword they are unethical.

Sunshine1

6:59 pm on Jan 13, 2007 (gmt 0)

10+ Year Member



Good question.
I too would much like to hear stories of how people have tried to "unlock" keywords with ridiculous prices.
I have done some myself where the price has been raised from 5 cent to 10 and 20 cent and I have actually been paying 6-7-8 cent at the end of the day.

But I have not tried gunning at the USD 10 keywords. Just seems silly to pay for 100-200 clicks at USD 10 to slowly get it down again to 10 cent where it was.

Please contribute more stories.

If Goolge wants this to be possible they should say so. If what they really are saying is "sod off" we dont want you on this keyword they are unethical.

ck_be

7:30 pm on Jan 13, 2007 (gmt 0)

10+ Year Member



there are so many issues with this algo, i dont even know where to begin.

what's frustrating is that (perhaps) these are not issues, but just stuff we dont know factored in the also, or we dont know why we get penalised for - as many here described, Adwords is becoming more like SEO. Our account manager is very good as an account manager but she's also very good at blocking any technical questions, and so for that reason i make her incompetent for our needs. She simply doesnt get it and that a million pound account needs some technical support and help.

here's another example where the US centric algo doesnt make sense:

[widgets] (translated in Danish)
display URL: .com (main site) - no penalty

however when

display URL: .dk (this is a local version of the site, legitimate, translated, etc - which used to be top before the QS introduction) we get penalised and minimum bids are between £2.5-£5.0

Anyway, the main question i had in the first post is what im really interested in, how on earth the QS for [widget city] can be different for [widgets city]

both of them went live at the same time etc, there are no diferences whatsoever. The Ad is generic too.

rbacal

5:15 am on Jan 14, 2007 (gmt 0)



Anyway, the main question i had in the first post is what im really interested in, how on earth the QS for [widget city] can be different for [widgets city]

both of them went live at the same time etc, there are no diferences whatsoever. The Ad is generic too.

Probably the best answer (and it's not going to be helpful or in fact all that good) is that different keywords trigger things in the algo in different ways, and that [widget city] and [widgets city] are...well, different keywords. I suppose it's not that different than search engine results where a page can rank well on widgets but not rank well on widget.

Knowing that different keywords are dealt with differently isn't any use at all at helping you, though. But it kind of explains it.

ck_be

6:01 pm on Jan 15, 2007 (gmt 0)

10+ Year Member



ive raised this with our account manager and lets see what they have to say.
will post back here.