So here's a story that I think you guys will appreciate.
I got my first computer in late '94 or early '95, and signed up for internet service... of course, dial-up. I had no idea how it worked or what was going on, really, just what I'd seen in AOL commercials and Denis Leary's "Internet" commercials:
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youtube.com...]
(that one came a little later, but it's still nostalgic)
I lived in a large town at the time (not a city), and when I called the phone company (GTE) they asked what city was closest to me, then gave me a short list of 3 to choose from. I chose the one that was physically closest, and they gave me a number to enter for the dial-up connection...
A long distance number.
Naively thinking that GTE knew what they were doing, I happily typed everything in that they gave me. For the next month, I was online 24/7, downloading new browsers (which seriously would take more than 24 hours), games, I was in chat rooms (KeepTalking.com was my favorite), #*$! (5 minutes to download a picture, videos were unheard of), you name it.
Then I got my first bill... I'm not joking, over $2,500! This was at a time when I MIGHT have had $100 in the bank. My girlfriend (we had just moved in together) started crying, she KNEW we shouldn't have done this!
So I called the phone company, and the rep said, no, you used it, sorry! So I spoke to a supervisor, and then HIS supervisor, repeatedly explaining that there's no way it was my fault that they gave me a long distance number. Finally, someone finally understood what was going on, and said they would waive the cost that one time.
Phew!
I changed the dial-up number immediately, of course (they did have a local number, after all), and everything was fine. Right? Nope!
Next month comes, I get another phone bill, and this time it's $1,500! I look and figure it out; I had called in on the 25th of the previous month, but the bill date was for the 10th through the 9th. So, obviously, there was an overlap of 16 days where we had still been using the long distance number.
No problem, I had made a note of that last supervisor's name and he clearly understood, so I just called him back and explained the situation. His reply... "oh, no, we've already waived it one time, we're not doing it again!" He totally couldn't understand that the dates were from before when I called.
So I kept calling back, getting higher and higher up the chain, over the next several days. Until finally, I was seriously talking with someone in the Executive offices! Where FINALLY somebody understood the problem, and waived the second bill.
And that was my first experience with the internet :-)