Big stores like Amazon, Target & Best buy do this for one reason: It makes them more money than not doing it. They are not naive players. They've done the sums and it stacks up.
It's about monetising every visit. Studies show that customers likely to convert are unlikely to deviate from that due to the presence of display ads. Conversely those who weren't going to make you any money might if you have display ads in place. Done well the result is a higher return.
You need to pick you positions well, and you can of course block competitors if you wish. It's interesting that some of the most switched on players don't though. Online shopping patterns are different to offline. People will usually visit multiple stores in order to be sure that they have a good price. One theory is that, if they are going to do that anyway, why not take some money of the competition whilst they do it? Similarly many stores find good results by displaying advertising to users exhibiting patterns of not having found what they wanted (end of category pages, deep search results etc).
Amazon are on record saying that display ads allow them to lower prices. That makes them more competitive and INCREASES conversion rate. A very different picture to the idea of customers fleeing via the links in ads.
It's not right for every e-com site of course, but it's an option that should be tested rather than dismissed.
I gave a talk related to this last year. That was more aimed at the idea of mid-sized players using display to fund additional PPC spend (Sounds mad. Isn't entirely). The slides are online at [
slideshare.net...] if anyone is interested. That version is a bit UK orientated (as we're behind the US on this), but it should make sense. Slide 29 onwards for the parts most relevant to the above.
Interesting fact (source quoted in the slides above): 8 out of the top 10 online retailers in the US use on-site monetisation of some form.
I know it is still a contentious topic and I'll probably get flamed. The evidence stands up to it though.
"I won't even take on an ecommerce client who complains about conversion problems but still wants to run AdSense"
Send them my way :)