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Important Account Information

Just got an email from Google

         

jchampliaud

4:54 pm on May 12, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Anyone get an email from Google subject "Important Account Information" telling that you haven't accepted the new Terms and Conditions when in fact you have?

sailorjwd

7:41 pm on May 12, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I got the email today too. Already accepted t&c's. Can find no method to re-accept. No method to respond to the email. No method to email Adsense about it. Found statement saying we will not respond to questions about t&c's - really helpful!

Exceptional support - not.

bumpski

7:45 pm on May 12, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I haven't received this mail either and I still;
"skip this wizard for now"

Could that be a factor?

I've been skipping this wizard for more than a year now, because it attempts to force me to open yet another redundant account!

superpower

8:06 pm on May 12, 2008 (gmt 0)

10+ Year Member



I got the email today and I had already accepted the T&C. I have a privacy policy provision, although it's within my T&C, not broken out on a separate page. Seems like it might be a GA error.

BigDave

8:16 pm on May 12, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I could swear that I haven't accepted it yet, but it stopped asking me at least a month ago. I can't find any way to accept it now.

Trisha

9:48 pm on May 12, 2008 (gmt 0)

10+ Year Member



I got the email too, even though I accepted the TOS way back then and added privacy policies too.

icedowl

10:14 pm on May 12, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I have not gotten it FWIW.

AdSenseAdvisor

11:40 pm on May 12, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Our team sent an email today with the subject line "Important Account Information", which was a reminder to accept the February changes to the Terms and Conditions. However, we have found that we sent the email to a number of publishers who already agreed to the new terms. We apologize for the confusion caused, and in the next few days we will be sending another message to publishers who received today's email in error.

The most recent change to the Terms and Conditions occurred in February 2008, and if you previously accepted those changes, you will not be prompted to accept them again when you log in.

encyclo

1:19 am on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Thanks for the clarification. :) I had got the email and simply assumed it was an error.

Visit Thailand

2:30 am on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Nice to see ASA jump in with an explanation.

I did not get the email but would have probably deleted it anyway as I have been getting the phishing G AdWords email almost once or twice a day for some time now.

Hopefully G will fix the skip this wizard problem at log in as I accepted the new TOS some time ago and only have one log in for both AW and AS.

ruip

4:35 am on May 13, 2008 (gmt 0)

10+ Year Member



No email here

Europe

farmboy

12:34 pm on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



The most recent change to the Terms and Conditions occurred in February 2008, and if you previously accepted those changes, you will not be prompted to accept them again when you log in.

ASA,

For people who aren't sure if they accepted, where can a publisher go to accept or see if the account indicates the new terms were accepted?

FarmBoy

MyNewPC

5:02 pm on May 13, 2008 (gmt 0)

10+ Year Member



If you are not prompted to accept the changes at login, then you previously accepted them. If you are prompted to accept the changes at login, you haven't previously accepted them. Very simple.

farmboy

6:59 pm on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



If you are not prompted to accept the changes at login, then you previously accepted them. If you are prompted to accept the changes at login, you haven't previously accepted them. Very simple.

I'm not sure I agree with that.

When the prompt first started appearing there were a lot of questions here about the wording of a privacy policy, whether all pages had to link to the policy, etc. I intentionally avoided accepting the terms until the dust settled.

One day the prompt just stopped appearing and I assumed it was because Google had decided to clear up the questions before proceeding. I'm 99% sure I didn't click to accept - if I did it was by accident.

I also recall some other people reporting that they had not accepted yet the prompt stopped appearing.

FarmBoy

encyclo

10:47 pm on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I have now received a new email with a correction and a contrite apology. :)

fearlessrick

11:05 pm on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



"I have now received a new email with a correction and a contrite apology. :)"

me too.

And, as requested earlier in this thread:

<spam/fake header>
Dear Farmboy,

We're watching you. Please go here ---> www.blackhole.com

The Googler Team.

</spam/fake header>

dibbern2

11:09 pm on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I think I'm in the same gray area as Farmboy. Never accepeted changes, waited to find more info, then the notice dissapeared.

There could be many of us... I seem to recall the confusion over privacy statements had a lot of people raising questions.

spaceylacie

11:23 pm on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



The second email said it was a sincere apology and I can access my account as normal. Okay, Google, thanks, good to know.

farmboy

12:51 am on May 14, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Dear Farmboy,

We're watching you. Please go here ---> www.blackhole.com

The Googler Team.

Thanks. I feel better now.

FarmBoy

AdSenseAdvisor

1:31 pm on May 14, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



To clarify; we have now notified all publishers who have not accepted the Terms & Conditions, and contacted any publishers who received this notice in error.

piatkow

1:32 pm on May 14, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



I had a flurry of Adwords messages, I was a bit concerned about the first as it went to an email address used to sign up for Adwords, which I never actually used. However I then had identical emails to several other mailboxes and just zapped the lot. Haven't seen anything specific to Adsense.

Green_Grass

2:00 pm on May 14, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Thanks ASA. Already received the new message.

jchampliaud

3:18 pm on May 14, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



ASA,
Thanks for your posts. I also got the new email.

sem4u

8:11 am on May 22, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I accepted the new T&C's last week. Last night I received an email from Google Ireland telling me that I needed to accept them. Logging into my account as usual, did not bring up the T&C's screen.

farmboy

12:46 pm on May 22, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



I accepted the new T&C's last week.

Where did you go to find an acceptance form or page?

----------------------

I still don't think I ever accepted the terms, if I did it was an accidental mouse click. But ASA seems to indicate I would be getting an email if I had not accepted, so we'll see.

I hope I'm not starting my own "I've been banned" thread in a few days. Isn't May 25 the big day?

FarmBoy

littlegiant

1:04 pm on May 22, 2008 (gmt 0)

10+ Year Member



"Isn't May 25 the big day?"

The big day for what?

sem4u

1:11 pm on May 22, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Where did you go to find an acceptance form or page?

It was there when I logged in. I kept putting off accepting them for weeks.

May 25th is the day by which you need to accept the new T&Cs. If not you won't be able to use AdSense anymore. I don't know if it means that your account is closed or not.

littlegiant

1:21 pm on May 22, 2008 (gmt 0)

10+ Year Member



Oh.. Okay. Well I'm good because I already accepted them. I also got that apology email saying that the email sent out requesting that I accept the new T&C was in error.

Farmboy, I'm just wondering.. .Why in the world would you not accept the terms? I'm surprised that an Adsense account could survive under such circumstances.

wyweb

1:26 pm on May 22, 2008 (gmt 0)



I don't remember ever accepting them. I got en email saying I had though.

kaz

7:32 pm on May 22, 2008 (gmt 0)

10+ Year Member



I'm in the same boat as you FarmBoy, I'm going to assume based on ASA comments that since we have not been notified by Google that we have not accepted the terms that Google's understanding is that we have.

ASA, I really think there was more mixup with this TOS than just this recent situation. More than a few of us have reported here that we did not click the button accepting the TOS, but it appears your records show we did based on the communication from Google.

farmboy

9:05 pm on May 22, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Farmboy, I'm just wondering.. .Why in the world would you not accept the terms? I'm surprised that an Adsense account could survive under such circumstances.

When the notice about accepting the new terms was announced, the primary discussion was about posting a Privacy Policy. There was a lot of confusion about the wording of a PP, whether it needed to be linked from every page on your site, etc.

I've learned from experience that when Google comes out with something new, it sometimes pay to sit back and let all the bugs get worked out before jumping in head first.

So I just kept ignoring the prompt to accept the terms while waiting for the dust to settle. Then one day the prompt just stopped appearing.

I can't find anywhere to accept the terms now or verify whether I have indeed accepted. The only thing I have to go on is supposedly because I did not receive a particular email that means I'm OK. That seems kinda weak considering this is a potentially serious matter.

But that's life with AdSense - not for the faint of heart.

FarmBoy

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