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Having a technical problem accessing Namecheap website

Sec_error_library_failure

         

SumGuy

1:48 pm on Jan 11, 2024 (gmt 0)

5+ Year Member Top Contributors Of The Month



(posting this here because it pertains to a domain registrar and is a technical question interacting with said registrar)
I'm running Firefox 102.4 and I'm not seeing this for any other website.

I'm trying to log into Namecheap but I can't get past this error:

Secure Connection Failed
Error code: SEC_ERROR_LIBRARY_FAILURE

Sites like down-or-just-for-me say Namecheap is up. Is it my browser - do I have a completely incompatible browser with no compatible SSL protocols?

My PC's date/time is set correctly. My version of Firefox dates to Oct 2022. Can it be totally out of date now? I've got about 50 tabs open to other sites (yea, I do that) and they all work fine.

Qualsys on-line browser test says this:

Your user agent has good protocol support.
Your user agent supports TLS 1.2 and TLS 1.3, which are recommended protocol version at the moment.

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Edit: I was able to easily login on another PC using the Edge browser, so I wonder why I'm seeing this behavior with my version of Firefox.

For the record, I received an email today, with no identifiable source or organization in the email, saying I have a domain that is expiring today. So naturally I'm totally discounting this as bogus, but I check the email headers and it DOES originate from a namecheap-assigned IP address, so that raised a few question marks so hence I wanted to log into my account portal to check my domain expirey dates and as I thought the domain in question doesn't expire until September so this was a bogus email but nonetheless it was sent from a Namecheap (rented) server. I will be notifying Namecheap of this later today.

not2easy

4:39 pm on Jan 11, 2024 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Is it possible that your old bookmark is http? I mean if you used an old bookmark (I'd assume you didn't click the email link). FFx fiddles with security settings so I recheck them after updates.

SumGuy

10:52 pm on Jan 12, 2024 (gmt 0)

5+ Year Member Top Contributors Of The Month



I just checked again on the same PC, same Firefox, I enter the url directly into the browser, I get the same error screen. The address bar shows https so it's not stuck on http.

I did a wget from the command line and the response is a 301 and immediate re-direct to https so that's always going to kick in regardless.

I just tried with seamonkey 2.49.4 (circa 2018) and it works. Strange.