I get the un-helpful error message "Error:null" when I select either "credit card on file" or "new card".
If I try to pay with Paypal, I get a message telling me that I have to contact a representative by phone, because I am a "high volume customer" (which I am not).
Has anyone experienced this in the past, and if so, is there any work-around?
I could not contact them by phone. They are supposed to be open until 12 midnight eastern, but not tonight.
I left voice-mails and an email. Then I registered elsewhere.
If you use moniker, don't assume that you can register a domain whenever it strikes your fancy in the future. It would probably be best to contact them to insure that your account is "credit card enabled". The fact that you recently registered a domain does NOT insure that this is the case, as this is apparently very recent. I registered some other domains fairly recently (past few weeks) and it worked fine.
If you make frequent use of Moniker or any registrar it pays to have funds on deposit with them for "just in case" scenarios, such as a credit card rejection - for reason's not assignable to the registrar - to cover domain renewals, etc.
Advice about defensive planning aside, it's always frustrating - I say poor form - when a company rewrites their operational rules without pre-notification to their longstanding customers.
The best companies anticipate potential issues and notify their customers in advance with advice and guidance.
[edited by: Webwork at 4:42 pm (utc) on Mar. 9, 2007]
They also said that the "night support person" was off last night.
There does seem to be growing Internet credit card fraud, and/or some growing initiative to put in place new controls, and it seems to be tripping-up many merchants who may have implemented this poorly.
I had a similar situation occur when renewing my VOIP service recently. It was a similar kind of time-sensitive issue, in that my account nearly expired, and it would have been quite a hassle to lose the dial-in number, as I use it on all of my domain registrations.
The VOIP company compensated me with a year's free service.
For the most part - per charter - we don't play host to registrar service issues. Issues that scale much larger than this one, such as the RegisterFly debacle, exemplify the exception.
As I don't want to send the wrong message this customer service thread is a rare exception to the rule.
