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Is FAQ Really the Right Fit Anymore?

People Ask Questions to Gain Knowledge...

         

Propools

3:49 pm on Aug 3, 2018 (gmt 0)

10+ Year Member



FAQ. it was cool when it first came out but after being online for over 20 years I have come to the conclusion that it just doesn't seem to fit the atmosphere any longer. So, a few years ago and I came up with what I would like to see be the more realistic, informative and effective terminology. Knowledge Questions and Answers. Now this could be shortened to KQA. But then we're in the same boat as FAQ.

Here is a sub-set of what we have on the site now...
******** has been helping families create the perfect backyard vacation area since 1997. Over those 20+ years we have learned that our customers want product knowledge. To get that knowledge, they ask us questions and we give them the answers to make a knowledgeable purchasing decision. Below, these are not simply FAQ's but rather decades of Knowledge Questions and Answers.
To make finding the answer to your knowledge question easier we've grouped our Knowledge Questions and Answers into categories as shown below.


Who wants to join in promoting what FAQ's really are... Knowledge Questions and Answers ("?" Purposefully left off)

EditorialGuy

1:04 am on Aug 14, 2018 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Now let's argue about which is better, "Index" or "Menu." :-)

Robert Charlton

2:26 am on Aug 14, 2018 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



"Index" or "Menu."
"Contents". ;)

tangor

2:29 am on Aug 14, 2018 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



What happened to "Home"?

keyplyr

3:08 am on Aug 14, 2018 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



What happened to "Home"?
It's where the heart is.

tangor

3:33 am on Aug 14, 2018 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



And we can be thankful the breadcrumbs will always lead us back there. :)

Robert Charlton

7:22 am on Aug 14, 2018 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



In "Index" or "Menu", I took the choice to be lists of links you click on, not a page like an "index" page... so "Home" doesn't fit into this set of things. YMMV (I'm sure it does).

keyplyr

7:46 am on Aug 14, 2018 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



I've never used "Home" anywhere in my link strategy. Always thought it looked pedestrian & amateurish.

We had a discussion about this a while back and I was outnumbered :)

Samizdata

10:54 am on Aug 14, 2018 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



In "Index" or "Menu", I took the choice to be lists of links you click on

That would be a Sitemap wouldn't it?

My understanding of current popular usage:

Index - a list of contents in alphabetical order

Home page - the initial page of a website

Sitemap - a hyperlinked list of website contents

Menu - a list of available foods

But words can change their meaning over time.

And their power should not be misunderestimated.

...

tangor

1:21 pm on Aug 14, 2018 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Home is valid. Look at the top of THIS PAGE. :)

tangor

1:24 pm on Aug 14, 2018 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



WORDS FAQ:

Menu: something you select from
Index: a list of things
Sitemap: an index used to game search engines

iamlost

1:42 pm on Aug 14, 2018 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



As I think I injected 'Index' into the conversation let me explain my usage... Way back in days of yore many a software program included pull an index box, type in an included keyword/term and get a list of pages where it could be found.

I extended the format slightly so the term showed linked subheaders that gave some context to each occurrence. Remember this was before site search was practicable for most.

Menu, besides being a highly hyped marketing spiel for microwaved frozen restaurant options, is an arbitrary grouping of site navigation elements with primacy given to some mediocre marketing junk drawer called a home page. <joking, sorta>

Samizdata

3:31 pm on Aug 14, 2018 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Sitemap: an index used to game search engines

Joking aside, that usage was first introduced by Google Inc in 2005.

Long before that, a Sitemap was a page intended as a navigational aid to human visitors, differing from an Index by being hierarchical (organised by sections) rather than alphabetical.

I still have a Sitemap on one site, where it performs a useful function.

Index: a list of things

In website terms, an Index is a default listing of the contents of a directory/folder.

It is usually only displayed when no file named "index" is present.

A lot of webmasters override that webserver option, and avoid explicitly linking to the "index" file by name.

Menu: something you select from

While "Menu" has been adopted in computing to mean a list of inedible options, it is rare to see it used as anchor text.

Except on restaurant websites, of course.

...

cnvi

3:09 pm on Aug 22, 2018 (gmt 0)

10+ Year Member Top Contributors Of The Month



It is always going to depend on what your target market responds to best.. which is why you have to test and test again. We have found "Questions and Answers" works best these days.
This 73 message thread spans 3 pages: 73