Discrepancy with UA4 and other programs

Forum Moderators: DixonJones

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Discrepancy with UA4 and other programs

might be a simple explanation

Mark_A

8:07 am on Jun 12, 2024 (gmt 0)

Yesterday I emailed a newsletter using Mailchimp, according to them it generated 300 clicks to our website. I was online with a chat program which responds to visitors to the website and invites them to chat, it was pinging away with all the visitors.

I logged into Analytics UA4 this morning and looked at yesterday, no mention of the 300 extra visitors.

Could UA4 have thought they were robots perhaps and hidden them? How would I know?

Don't understand, any ideas welcome.

not2easy

12:07 pm on Jun 12, 2024 (gmt 0)

Since browsers don't track 3rd party cookies by default, maybe they can only count Chrome users? Or maybe UA4could not track via the chat program?

Mark_A

1:02 pm on Jun 12, 2024 (gmt 0)

Hi not2easy (thanks for your response) they have to be website visitors, have to load a page before the chat program activates. I don't understand why that initial page didn't register in analytics? It should have counted into direct because I don't have any UTM code in the URL, I just want to see they load a page. Yesterday was quiet so the 300 clicks should have stood out in GA4, it is as if they didn't happen.

Mark_A

8:42 am on Jun 24, 2024 (gmt 0)

Why do the many and various logging programs never seem to agree.

We just did a new email and its own stats reported one thing, Analytics reported a way bigger number of visitors.

I have had other people report on this too - can't get the stats to agree!