I suppose TV is next, afterall we should be able to watch TV even if visually impaired right? That sounds cold, and wrong perhaps, but the reality is she can't see and so should not be using a method that requires sight to begin with. Now, if the government didn't provide such an alternate method to begin with, good for her, but the article says phone, mail and in-person were also options.

The internet is not the only way to apply for a job and, given her physical limitations, would not be the one I would choose to begin with.

I smell a "need to make a name for myself" attorney in the background.

using a method that requires sight to begin with

Why do you assume that?

There are many ways for a website to make sure that information is available by auditory means as well as visual.

The UK is moving to so-called e-Gov online systems.

It will not be long before some things can only be done online.

There will be many more examples of this to come.

can't see and so should not be using a method that requires sight to begin with

Actually, all it requires is gray matter, ears and a screen reader. If your ears fail you, and you can read braille, I believe automatic pin readers (pop up pins) are now available for translating text.

Unfortunately, there aren't any good solutions for a lack of brains. :-/

Unfortunately, there aren't any good solutions for a lack of brains. :-/

Lawyers often seem to be the option of choice...

The internet is not the only way to apply for a job and, given her physical limitations, would not be the one I would choose to begin with.

Some employers will only accept job applications through the web, even for basic unskilled manual work although that doesn't seem to be the case here.

In this case it isn't clear if the site was designed in such a way as not to be compatible with standard screen reading software. That would be actionable on this side of the Atlantic although too many sites still aren't.